JOB SUMMARY: 911 Emergency Dispatcher Job Duties. 911 emergency dispatchers receive emergency calls by telephone, radio system or computer-aided dispatch system. They question callers to obtain the information needed to determine an appropriate course of action.
EDUCATION: Skills required to become a 911 emergency dispatcher, such as the ability to operate various computer and communication equipment, usually are learned through 3-6 months of on-the-job training. Personal characteristics that might be advantageous for 911 emergency dispatchers include good judgment skills, since they need to prioritize the calls they receive by order of importance, as well as good communication skills, since they must relay information between parties. They also must have good speaking skills and be comfortable talking to people in various emotional states. 911 emergency dispatchers should be comfortable reading maps and be familiar with their assigned territories. It's also helpful for 911 emergency dispatchers to be trained in emergency medical services so they can help callers manage emergency situations while they're waiting for help to arrive.
Salary: $38,010 for police, fire and ambulance dispatchers.
http://study.com/articles/911_Emergency_Dispatcher_Required_Skills_Duties_and_Responsibilities.html
EDUCATION: Skills required to become a 911 emergency dispatcher, such as the ability to operate various computer and communication equipment, usually are learned through 3-6 months of on-the-job training. Personal characteristics that might be advantageous for 911 emergency dispatchers include good judgment skills, since they need to prioritize the calls they receive by order of importance, as well as good communication skills, since they must relay information between parties. They also must have good speaking skills and be comfortable talking to people in various emotional states. 911 emergency dispatchers should be comfortable reading maps and be familiar with their assigned territories. It's also helpful for 911 emergency dispatchers to be trained in emergency medical services so they can help callers manage emergency situations while they're waiting for help to arrive.
Salary: $38,010 for police, fire and ambulance dispatchers.
http://study.com/articles/911_Emergency_Dispatcher_Required_Skills_Duties_and_Responsibilities.html